Warranty

Our warranty policy covers all products meaning you are able to purchase from us with peace of mind. The warranty period begins upon your receipt of the product. Please keep your initial invoice to validate your purchase and your original product packaging in case you are required to return your products to us.

For specific product warranties, please check the product page.

For simple repairs, we will send to your address a replacement part with instructions for your repair. For repairs requiring a bit more effort, we will bring it in to our UK repair centre and cover the courier costs, repair it, and send it back to you. We typically have a working e-scooter / e-bike back to you within days from identifying your warranty claimable issue.

The warranty does not cover:

1. Normal wear and tear of any covered component or consumable parts, including but not limited to the tyres, kickstand, saddles, handlebars, brake pads, cable harnesses, housing, brake levers, chains, and mudguards;

2. Protective coatings that develop wear and tear over time, unless failure has occurred due to a defect in materials or workmanship;

3. Cosmetic damage on used products, including but not limited to scratches, dents, broken plastic on ports, and tyre deformation due to expansion and contraction from temperature changes;

4. Any damage or defect resulting from, but not limited to the user's misuse, neglect, abuse, alterations, modification, improper assembly and/or damage to the product due to failure to follow instructions correctly provided by the user manuals;

5. Any damage or defect caused in an accident or by use with a third-party component or product that does not meet the product specifications (please refer to the technical specifications on the purchase page of each product);

6. Any damage or defect caused by heavy exposure to water, improper storage, fire, liquid contact, earthquakes, or other external causes;

7. Invoice inconsistency;

8. Scratches on the product caused by loose accessories during shipping;

9. If E-Dash receives information from relevant public authorities that the product has been stolen and you cannot prove in any way that you are the authorised user of the product (e.g. receipt, invoice, or payment information for the product);

10. Batteries are not under warranty when there is damage resulting from power surges, use of an improper charger, improper maintenance or other such misuses, normal wear or water damage, and normal battery deterioration, including the gradual decrease of battery capacity over the warranty period.